The Training Center is your tool for creating and sharing product training videos with your connected retailers. It helps you keep retail sales teams informed and prepared to sell your brands—which is especially useful in cases where in-person training isn’t feasible or timely.

You can upload training videos from your computer or directly from your phone. This makes it easy to create video content while you're in a showroom or at market.

• You can record and upload videos on the spot directly from your phone, or record them first, edit on your computer, and upload later.

• You can manage and upload to your video library right from the Training Center page.

• Use the Summary field to quickly communicate key points or takeaways for your videos.

• Uploaded videos can be associated with specific products or collections.

When uploading, you can tag a video to a specific collection from your catalog.

• When associated, the video will appear as an available training on the product details page of relevant products—but only for retail employees who are Connected with you as their sales rep.

• This makes it easy for salespeople to access product-specific guidance right when they need it.

Any retailer you’re Connected with on FurnishNearMe will automatically gain access to your training videos.

• This includes the store manager and any salespeople who have been invited to the platform by their manager.

• Salespeople can browse your full video library or view content linked through relevant product pages.

• You can fine-tune who has access to your videos with Visibility Settings. With Visibility Settings, videos can be set to be Public (visible to retailers you are Connected with) or Private (only visible to you).

The Training Center gives you visibility into how your training content is being used.

• See which retailers and users have watched each of your videos.

• See all the videos a specific retail employee has watched.

• Use this information to identify knowledge gaps or follow up with stores that haven’t engaged with your content.

To maximize the impact of your trainings:

• Connect with all the retailers you support on FurnishNearMe, and encourage retail managers to get their sales teams on the platform so they can access your training content.

• Use concise, focused videos that help salespeople understand what makes a product special and how to sell it effectively.

• Consider filming quick demos or walkthroughs of new products whenever you're at markets or in your showroom.

• Regularly check your engagement stats to see which retailers are using your content and where follow-up might be needed.

• Keep your video library up-to-date with training on both evergreen best-sellers and new product introductions.

Training in-store sales people is critical to your success. The better retail salespeople understand your products, the more confidently they’ll sell them—and that means more sales for you. But with constant staff turnover and limited time in each store, it’s tough to keep everyone up to speed.

• High sales staff turnover: Retail sales teams change often, and new hires need training. If your next store visit is months away, they may go untrained—and you risk losing sales in the meantime.

• In-person trainings can be forgotten: Once you leave the store, your training leaves too. If associates didn’t take notes or miss key points, they have no good way to review that information before helping customers.

• It's hard to tell who knows what: It can be hard to tell who understands the material and who doesn’t. Spotting knowledge gaps helps you follow up, hold staff accountable, and ensure everyone is prepared to support customers effectively.

• Some stores are hard to support: Smaller and more remote stores often get less training, and some reps avoid them altogether due to a limited ability to support them—leading to missed opportunities for everyone.

• Train new salespeople right away: New sales team members automatically receive access to your Video Training library, allowing them to start learning about your brands immediately. No need to wait until the next time you visit the store in-person.

• Salespeople can replay your trainings anytime: Your Video Trainings are always available, meaning salespeople can refer back to your trainings at any time to reinforce what they've learned.

• Get instant insight on content engagement: The Training Center provides insight on who’s watching your videos, down to each retail employee. Use this to spot knowledge gaps or follow up with stores that haven’t engaged, so they’re ready to sell your products confidently.

• Easily provide training to any store, anywhere: As long as a store has internet access, they can access your full trainings—no matter how small or remote. Every retailer gets the same valuable info you provide in person, so distance and size are no longer barriers to support.

Below are answers to some of the most frequently asked questions about the Training Center.