Sales Rep
How the Training Center helps you train without restrictions
Training in-store sales people is critical to your success. The better retail salespeople understand your products, the more confidently they’ll sell them—and that means more sales for you. But with constant staff turnover and limited time in each store, it’s tough to keep everyone up to speed.
Problems the Training Center solves
There are many obstacles that can get in the way of your success training retail sales teams. Learn how the Training Center addresses these issues to save you time and money.
High sales staff turnover
Retail sales teams change often, and new hires need training. If your next store visit is months away, they may go untrained—and you risk losing sales in the meantime.
Train new salespeople right away
New sales team members automatically receive access to your Video Training library, allowing them to start learning about your brands immediately. No need to wait until the next time you visit the store in-person.
Fully interactive video library
Organize by brand & collection
Share easily with clients
Instant online access
Learn more about the Training Center.
High sales staff turnover
Retail sales teams change often, and new hires need training. If your next store visit is months away, they may go untrained—and you risk losing sales in the meantime.
Train new salespeople right away
New sales team members automatically receive access to your Video Training library, allowing them to start learning about your brands immediately. No need to wait until the next time you visit the store in-person.
Fully interactive video library
Organize by brand & collection
Share easily with clients
Instant online access
Learn more about the Training Center.
In-person trainings can be forgotten
Once you leave the store, your training leaves too. If associates didn’t take notes or miss key points, they have no good way to review that information before helping customers.
Salespeople can replay your trainings anytime
Your Video Trainings are always available, meaning salespeople can refer back to your trainings at any time to reinforce what they've learned.
Unlimited replayability
Download for offline review
Learn more about the Training Center.
It's hard to tell who gets it
It can be hard to tell who understands the material and who doesn’t. Spotting knowledge gaps helps you follow up, hold staff accountable, and ensure everyone is prepared to support customers effectively
Get immediate insights on content retention
The Training Center provides insight on who’s watching your videos, and who isn't. Use this to spot knowledge gaps or follow up with stores that haven’t engaged, so they’re ready to sell your products confidently.
Visualized engagement data
Identify knowledge gaps
Learn more about the Training Center.
Some stores are hard to support
Smaller and more remote stores often get less training, and some reps avoid them altogether due to a limited ability to support them—leading to missed opportunities for everyone.
Easily provide training to any store, anywhere
As long as a store has internet access, they can access your full trainings—no matter how small or remote. Every retailer gets the same valuable info you provide in person, so distance and size are no longer barriers to support.
Access from anywhere
Learn more about the Training Center.
High sales staff turnover
Retail sales teams change often, and new hires need training. If your next store visit is months away, they may go untrained—and you risk losing sales in the meantime.
Train new salespeople right away
New sales team members automatically receive access to your Video Training library, allowing them to start learning about your brands immediately. No need to wait until the next time you visit the store in-person.
Fully interactive video library
Organize by brand & collection
Share easily with clients
Instant online access
Learn more about the Training Center.
High sales staff turnover
Retail sales teams change often, and new hires need training. If your next store visit is months away, they may go untrained—and you risk losing sales in the meantime.
Train new salespeople right away
New sales team members automatically receive access to your Video Training library, allowing them to start learning about your brands immediately. No need to wait until the next time you visit the store in-person.
Fully interactive video library
Organize by brand & collection
Unlimited replayability
Download for offline review
Learn more about the Training Center.
In-person trainings can be forgotten
Once you leave the store, your training leaves too. If associates didn’t take notes or miss key points, they have no good way to review that information before helping customers.
Salespeople can replay your trainings anytime
Your Video Trainings are always available, meaning salespeople can refer back to your trainings at any time to reinforce what they've learned.
Unlimited replayability
Download for offline review
Learn more about the Training Center.
High sales staff turnover
Retail sales teams change often, and new hires need training. If your next store visit is months away, they may go untrained—and you risk losing sales in the meantime.
Train new salespeople right away
New sales team members automatically receive access to your Video Training library, allowing them to start learning about your brands immediately. No need to wait until the next time you visit the store in-person.
Fully interactive video library
Organize by brand & collection
Unlimited replayability
Download for offline review
Learn more about the Training Center.
In-person trainings can be forgotten
Once you leave the store, your training leaves too. If associates didn’t take notes or miss key points, they have no good way to review that information before helping customers.
Salespeople can replay your trainings anytime
Your Video Trainings are always available, meaning salespeople can refer back to your trainings at any time to reinforce what they've learned.
Unlimited replayability
Download for offline review
Learn more about the Training Center.
What's possible with Training Center
Upload product training videos
You can upload training videos from your computer or directly from your phone. This makes it easy to create video content while you're in a showroom or at market.
You can record and upload videos on the spot directly from your phone, or record them first, edit on your computer, and upload later.
You can manage and upload to your video library right from the Training Center page.
Use the Summary field to quickly communicate key points or takeaways for your videos.
Uploaded videos can be associated with specific products or collections.
How to tag videos to a collection
Whenever you upload a video, you will be prompted to tag it to a collection. If you don't choose a collection, it will be classified as general information that applies to the entire brand. The collection tag can be changed at any time by clicking into the Training Video and editing the Collection field.
Training Center FAQs
Below are answers to some of the most frequently asked questions about the Training Center.
Currently, only MP4 video files can be uploaded to the Training Center. Support for MOV video files is still in-development.
If your video was recorded on an iPhone, you'll need to use an online file converter on your computer to convert it to MP4 format before uploading it to the Training Center.
If you are interested in being able to upload other types of files besides videos, please contact our team and let us know!
To move a Training Video to a different Collection, click on themore_vertand select Move to Collection. A pop-up window will appear, allowing you to choose which Collection to move the video to.
Yes! To share a Training Video via email, click into it and press the share Share button. Then enter the emails of the recipients and press Send.
This feature is still relatively new, so if you're having trouble with it please contact us.
When the Visibility of your Training Video is set to Public, all the retailers that are Connected with both you and the brand the video pertains to can view it.
When a Training Video is set to Private, it is only visible to you.
You can control who sees a Training Video with the Visibility Setting. To change the Visibility of a video, click themore_vertand select Make Private or Make Public.
The Content Engagement Stats feature is currently still in-development.
If you are interested in testing or providing ideas for this feature, please contact us!
